About the plan
The plan is designed to allow for monthly payment, in advance, preventative treatment administered at intervals, over a 12-months period. For that monthly fee, Dierenkliniek Spaarne agrees to provide goods and services as described on the flyer of Happy Pet Health Plan and on the website of Dierenkliniek Spaarne.
Dierenkliniek Spaarne considers the person who pays for the Happy Pet Health Plan to be the Pet Owner.
More than one pet in the plan
The second and each subsequent pet will benefit a 5% discount on the fee of the cheapest Happy Pet Health Plan(s), but only when the total fee is transferred on the same day.
Dierenkliniek Spaarne may raise the periodical fee as per 1st January each year and will give two month’s notice of such an increase. Dierenkliniek Spaarne may raise their pricelist at any time. Treatments requiring on-going drug-supply, like for chronic conditions, will be subject to common index raises.
End of agreement
Dierenkliniek Spaarne may terminate this Agreement with the Pet Owner upon one month’s notice, provided that all treatments and examinations, paid for in advance under the Happy Pet Health Plan, have been or will be supplied. The monthly fee shall be paid by the Pet Owner until the termination of the Agreement.
This Agreement shall enter into force on the date of signature of this Agreement and shall be entered into for an initial period of 12 months. After the initial term, the agreement shall be tacitly renewed for a period of 12 months. After the initial term, the Animal Owner has the right to terminate this agreement with due observance of 1 month’s notice period, except for the fact that all products and services of the current contract have been paid. The agreement can be terminated earlier in the event of the passing away of the pet or relocation of the animal owner. In that case, the outstanding amount for the services and products obtained must be paid immediately.
In the case of an annual advance payment, the compensation for the months no longer used will be refunded within eight weeks to the account of which the collection has been made withheld from the annual payment discount.
If the monthly payment is not paid one month after the payment date, Dierenkliniek Spaarne reserves the right to terminate the agreement. The Animal Owner will be informed of this by letter or email. The Animal Owner is then liable for the outstanding amount for the services and products obtained up to then.
When the Pet Owner leaves the plan within 12-months of receiving discounted treatments or within 12-months from the end of a course of discounted treatment, Dierenkliniek Spaarne is entitled to charge the Pet Owner with the difference between the discounted price and the standard price of provided products and services. The Pet Owner will not be charged in the unfortunate circumstances of the pet passing away within 12-months of receiving discounted treatment.
Dierenkliniek Spaarne will collect the periodical fee automatically from the Pet Owner by direct debit. The Pet Owner enables collection of the periodical fee until the Agreement has ended. This is an exclusive agreement between Pet Owner and Dierenkliniek Spaarne.
Responsibility Pet Owner
It is the Pet Owner’s responsibility to:
• Visit the Veterinary Practice for products and services as provided for in the plan.
• Inform Dierenkliniek Spaarne of any injury, difficulty or other relevant matter affecting the pet’s health generally.
This contract is an exclusive agreement between the Pet Owner and Dierenkliniek Spaarne. It is not interchangeable and does not concern treatments or products issued by other veterinary practices. In the event of a sale of the practice, this contract can be transferred to the new owner after prior notification by letter or e-mail from Dierenkliniek Spaarne.
Discounts offered as part of the Happy Pet Health Plan only apply to animals registered as participants in the plan.
Change of terms and conditions
Dierenkliniek Spaarne reserves the right to amend these conditions. The most recent terms and conditions are published on www.dierenkliniekspaarne.nl. If you do not agree with a change, you have the right to terminate this contract with retroactive effect from the moment that the conditions have been changed with a maximum of three months.
Version February 20th 2018